Frequently Asked Questions
Do you offer free delivery?
We offer free delivery for all orders within Kigali, Rwanda. For deliveries outside Kigali, shipping fees apply based on the destination and weight of the artwork. You can view the estimated shipping cost during checkout or contact us for more details.
How can I sell my artwork on Artshelt?
To become a seller on Artshelt, simply visit our contact page and reach out to us with your interest. Please include details about yourself and your artwork. Our team will review your submission and get back to you as soon as possible to discuss the next steps.
What types of artwork can I find on Artshelt?
Artshelt showcases a diverse range of Rwandan art, including paintings, sculptures, photography, digital art, drawings, and mixed media. Browse our categories to explore the full collection.
How do I know the artwork is authentic?
All artworks listed on Artshelt are created by verified Rwandan artists. Each piece comes with a certificate of authenticity, and we work closely with our artists to ensure the quality and originality of their work.
What is your return policy?
We want you to love your purchase! If you’re not satisfied, you can return eligible artworks within 14 days of delivery, provided they are in their original condition. Please review our return policy for full details and instructions.
How long does shipping take?
Within Kigali, deliveries typically arrive within 1-3 business days. For international or out-of-Kigali orders, shipping times vary depending on the destination, typically ranging from 5-15 business days. You’ll receive a tracking number once your order ships.
Can I purchase artwork as a gift?
Absolutely! You can include a personalized gift message during checkout, and we’ll ensure the artwork is packaged beautifully. Contact us if you need assistance with gift options.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by location. During checkout, you can select your country to see the applicable shipping fees and estimated delivery times.
How can I contact customer support?
For any questions or concerns, please visit our contact page to send us a message, or reach out via WhatsApp at +250790633735. We aim to respond within 24 hours.
Can I commission custom artwork?
Some of our artists accept custom commissions. Please contact us through our contact page with your request, and we’ll connect you with an artist who matches your vision.